Wireless Number Portability
What is wireless number portability?Wireless number portability lets you keep the same phone number when changing wireless service providers. You can keep your phone number when switching from:
- one wireless service provider to another
- a home phone service to a wireless service
- a wireless service to a home phone service.
The ability to keep your number when switching home phone providers (local number portability) has been available for a number of years.
Can any number be transferred?Not all numbers are transferable. For example, the following cannot be transferred:
- Inactive numbers
- Pager numbers
- Numbers from areas that do not support transfers of phone numbers
You'll be able to check if your number is transferable by calling us at 403-250-8474 or sending us an e-mail.
Can I keep my phone number if I move to a different city?
You cannot keep your number when moving to a new town or city. Only numbers within the same general calling area can be switched.
Will I need to get a new mobile phone and rate plan when I transfer my number to Bell/ Wi-Com?
Yes, you'll need a new mobile phone or PDA and a new rate plan when you transfer your number to Bell.
Will my voicemail and other calling features keep working when I transfer my number to Bell/Wi-Com?
No. Only the phone number gets transferred to Bell. Features you had with your previous service provider will be disconnected. Ask about features that will let you make the most of your new phone during the transfer process.
It is also important to check if services such as Internet access or security systems might be affected by a phone number transfer.
Can I transfer my number if I have a contract with my current service provider?
Yes, you can transfer your number at any time. Check the details of your current service to understand any charges, such as cancellation fees and outstanding balances you may be responsible for when the service is cancelled.
Is there a charge to transfer my number to Bell/ Wi-Com?
No, there are no additional fees to transfer your number to Bell, but you are responsible for any contractual obligation with your previous service provider.
How do I transfer my phone number to Bell/ Wi-Com?
To switch your number over to Bell please call us. Have your phone and the most recent copy of your current phone bill handy when you come to see us. Do NOT cancel your current service, as only active phone numbers are eligible to be transferred.
Can I transfer a phone number to Bell /Wi-Com from a deactivated phone?
No. Only active phone numbers can be transferred.
Can I transfer a pager or fax number to Bell/Wi-Com?
Pager numbers cannot be transferred. However, you can transfer a number used to send and receive faxes.
Bring your number over to Bell/Wi-Com in 3 easy steps.
1. Check to see if your number is eligible for transfer.
Most active numbers in urban and surrounding areas are transferable. Pager numbers, toll-free numbers, and special * or # numbers cannot be transferred.
To check to see if your number is transferable call us at 403-250-8474.
Remember: Only active numbers can be transferred, so don't cancel your current service. We will take care of canceling your service with your old service provider when the transfer is complete.
2. Select your new Bell mobile phone or PDA, price plan and features.
Phones, PDAs, price plans and features are not transferable. When you choose to transfer your number to Bell, you also get to choose one of our leading-edge phones or PDAs with cool features like mobile TV, music, text messaging, e-mail and more. You will also select a new plan along with useful add-on features that let you make the most of your new device.
3. Activate with Bell/Wi-Com
To bring your wireless number to Bell, here's what you'll need to have on hand:
Your current phone and/or most recent monthly bill from your current service provider.
We will also need at least one of the following pieces of information about your current account:
- Account number
- Device ESN (Electronic Serial Number) or MEID (Mobile Equipment Identifier)
- Account password or PIN
To bring your home phone number to Bell, we will need the following 3 pieces of information:
- Account holder's name as it appears on the account
- Account number
- Service address (if different from the billing address)
While your number is being transferred, your previous service will continue to work, although there may be a short period of downtime while the actual transfer is taking place. We will contact you if there are any problems with your number transfer.
Remember: Check your voicemail and other services one last time before the number transfer as you will no longer have access to these services from your previous plan.
Things to remember when transferring your number to Bell/Wi-Com:
- Have your current number and most recent bill handy so we can confirm that your number can be transferred.
- You are responsible for any fees or charges that apply once your service is cancelled with your current provider. These may include contractual obligations, outstanding balances, etc.
- If any other services are connected to your phone number, such as the Internet and alarm systems, they may be impacted by transferring your number. Be sure to contact the company providing these services to ensure that there is no disruption in service as a result of the transfer